Privacy Policy

Information You Provide

We collect personal information that you voluntarily provide when you interact with our website, such as when you contact us or subscribe to updates.

• Name, email address, and any other details you include in messages.
• Information submitted through contact forms or email.
• No financial information is collected on this website.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information about your device and usage.

• IP address, browser type, operating system, and referring URLs.
• Pages viewed, time spent on pages, and other usage statistics.
• This information is collected through cookies and similar technologies.

Sensitive Information

We do not intentionally collect sensitive information (such as health, racial, or biometric data) unless required by law. If you provide sensitive information unsolicited, we will handle it in accordance with the Privacy Act.

Primary Purposes

We use your personal information to provide and improve our services, respond to your enquiries, and communicate with you.

1. To respond to your questions and requests.
2. To send you updates or newsletters if you have opted in.
3. To analyse website usage and improve content.
4. To comply with legal obligations.

Legal Basis

Under the Privacy Act, we rely on your consent or legitimate business interests to process your personal information. You may withdraw consent at any time by contacting us.

Third-Party Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our website and conducting our business. Examples include hosting providers, analytics services, and email delivery services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process. This includes responding to court orders or government requests. We will only disclose information to the extent necessary.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified via email or prominent notice on our website if such a transfer occurs.

Cookies

We use cookies and similar technologies to enhance your browsing experience and collect usage data.

• Cookies are small text files stored on your device.
• You can control cookies through your browser settings.
• Disabling cookies may affect the functionality of the website.

Analytics

We use analytics services, such as Google Analytics, to understand how visitors interact with our website.

• These services collect information such as pages visited, time on site, and referring sources.
• The data is aggregated and does not identify you personally.
• You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

• We use secure server technology and encryption where appropriate.
• Access to personal information is restricted to authorised personnel.
• We regularly review our security practices.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise the information.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us using the details below. We will respond to your request within a reasonable timeframe.

Opt-Out

You may opt out of receiving marketing communications from us at any time. Use the unsubscribe link in any email or contact us directly.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au

Overseas Disclosure

Some of our third-party service providers may be located outside Australia, which means your personal information may be transferred to and stored in other countries. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs. By providing your information, you consent to such transfers.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this page periodically.